Privacy Policy

Privacy Policy

Introduction

Welcome to https://foundation-repair-specialists.storysurge.net! At Foundation Repair Specialists, we are dedicated to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, management, and disclosure of personal information in accordance with various international and regional privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Service Act (UCPA)
  • Connecticut Comprehensive Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://foundation-repair-specialists.storysurge.net
  • Mobile and desktop applications developed by us
  • Services and products offered through our platform
  • Any third-party services or platforms linked from our website (please note that their privacy practices may differ, and they are governed by their respective policies).

Processing Activities

This policy outlines the actions we take when:

  • You use our applications and services as an authorized user.
  • You visit any of our websites associated with this Privacy Policy.
  • We communicate with you via email, phone calls, text messages, or newsletters.

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services. These include:

  • Account Information: Details related to your user account creation, including username, email address, and password hashes.
  • Payment Information: Transaction details, payment card numbers (encrypted), and billing addresses for processing payments.
  • Financial Information: Banking information for direct debits or refunds, if provided.
  • Purchase Information: Records of products or services purchased through our platform, including order history and preferences.
  • Mobile Device Identifiers: Unique device IDs, mobile network carrier information, and mobile app usage data.
  • Location Data: Geolocation data from your device when you interact with our location-based services.
  • Feedback: Any comments, reviews, or ratings you provide to improve our services.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your consent).
  • Product Information: Details about the products you view, search for, or purchase on our site.

We gather this data through direct interactions with users, forms, surveys, and automated technologies (such as cookies and web beacons) to enhance user experience and analytics. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy policies.

Cookies

We employ cookies to improve your browsing experience and analyze website performance. Cookies are small text files stored on your device, categorized as:

  • Strictly Necessary: Essential for navigating our site and using its features.
  • Preference: Remembering user preferences and settings.
  • Analytics: Collecting aggregated data for analytics purposes.

Users can manage non-essential cookies through our Cookie Manager or their browser settings.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, plus an additional period to comply with legal requirements. Once the retention period expires, we securely delete or anonymize the data.

Security Measures

Foundation Repair Specialists has implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption for secure data transmission and storage, especially for sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate action to rectify the issue.

Your Rights

Depending on your location and applicable laws, you may have various rights regarding your personal data, including:

  • Access and rectification of your data
  • Erasure or right to be forgotten
  • Restriction or objection to the processing of your data
  • Right to data portability
  • Right to withdraw consent (if applicable)
  • Right not to be subject to automated decision-making (in some cases)

To exercise these rights, please contact our dedicated privacy team using the information provided below. We will respond to your requests as quickly as possible and within the time frames set by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

We will promptly assist you with any inquiries related to our data handling practices and privacy policy.